Guest Relation Junior Il/La Guest Relation Junior supporta la gestione della customer experience, con l'obiettivo di garantire un elevato livello di soddisfazione degli ospiti lungo l'intera guest journey. Principali responsabilità: Gestire i reclami provenienti dai canali di customer care, assicurandone il corretto monitoraggio, la presa in carico e la registrazione su Salesforce. Collaborare...
Guest Home Manager / Brand Ambassador Campo Sasso – Grape Tours Location: Podere Campo Sasso, Greve in Chianti, 25 minutes from Florence center, Italy Period: April 1st, 2026 – October 31st, 2026 Grape Tours is looking for a Guest Home Manager / Brand Ambassador to oversee hospitality operations at Campo Sasso and deliver an exceptional guest experience in a unique Tuscan setting. Grape...
A prestigious hotel in Tuscany seeks a Wellbeing Manager to enhance guest experiences through intentional and joyful wellbeing practices. The ideal candidate will have a minimum of three years' experience in luxury hospitality, focusing on guest-oriented services and financial budgeting for spa operations. Responsibilities include planning wellbeing experiences, managing guest feedback, and...
We are looking for a passionate and guest-obsessed Guest Experience Manager to elevate every touchpoint of the journey at Thompson Hyatt Rome. This role is key to shaping memorable, personalized experiences, driving a culture of service excellence, and bringing the brand's lifestyle vision to life. The ideal candidate combines strategic thinking, creativity, and strong leadership, inspiring teams...
A boutique hotel in Florence seeks an Assistant Restaurant Manager to enhance guest satisfaction and support the Restaurant & Bar Manager. The candidate must have a minimum of 3 years in luxury hospitality, exhibit strong leadership skills, and demonstrate excellence in customer service. Key responsibilities include supervising service efficiency, ensuring compliance with health regulations, and...
Descrizione dell'azienda Guest Service Manager Full time The Hoxton has officially opened in Florence – the capital of Tuscany and a city famed for its Renaissance masterpieces, stunning architecture, and iconic landmarks. Bursting with culture (and as the birthplace of gelato), Florence felt like the perfect spot to become our second home in Italy. The Hoxton in Florence will feature 161...
Il Guest Experience Manager è il principale punto di contatto con gli ospiti, dal primo incontro fino alla partenza. Con uno sguardo attento, un ascolto autentico e una presenza costante tra le persone, interpreta e trasmette lo stile di Marina di Venezia con empatia, professionalità e spirito internazionale, trasformando ogni interazione in un'esperienza di relazione e cura. Principali...
Un concetto di ospitalità innovativo a Firenze cerca un leader per il Front Office. Sarai responsabile della gestione quotidiana e del supporto del team, garantendo un'esperienza memorabile per gli ospiti. Cerchiamo persone con passione per l'ospitalità e capacità di leadership. La posizione offre opportunità di sviluppo, un pacchetto competitivo e diversi benefici. Unisciti a un ambiente...
The Hoxton has officially opened in Florence – the capital of Tuscany and a city famed for its Renaissance masterpieces, stunning architecture, and iconic landmarks. Bursting with culture (and as the birthplace of gelato), Florence felt like the perfect spot to become our second home in Italy. The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor...
EUR 30.000 - 50.0004 giorni faWhat you’ll do…Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.Lead your team by example, keeping them involved and motivated; help them feel empowered and...
A prestigious restaurant in Florence is seeking an Assistant Restaurant Manager to oversee the operational management and ensure an exceptional dining experience. The role includes supervising staff, maintaining compliance with health regulations, and managing customer satisfaction. Candidates should have at least 3 years of experience in luxury settings, excellent communication skills, and a...
Un fornitore di servizi per studenti sta cercando un supervisore per il front office in Toscana. La posizione richiede un'esperienza di almeno 2-3 anni e la capacità di garantire un servizio clienti di alta qualità. Responsabilità includono la gestione del team di reception, l'organizzazione del servizio agli ospiti e il monitoraggio delle prenotazioni. Si richiedono ottime capacità di...
Scopri la tua vocazionePer la stagione 2026 stiamo selezionando professionisti dell’ospitalità di talento e motivati per ricoprire la posizione di Guest Relations Supervisor nel team di Castiglion del Bosco, A Rosewood Hotel. In questo ruolo, avrai il compito di supervisionare il team di Guest Relations assistendo i nostri ospiti con entusiasmo, efficienza e professionalità, mantenendo sempre...
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to...
A luxury hotel in Florence is looking for a Wellbeing Manager to lead guest wellbeing initiatives, ensuring exceptional service through the 'Joy of Wellbeing' concept. The role requires a minimum of three years in luxury hospitality, skills in team leadership, guest orientation, and budget development. The Wellbeing Manager will maintain high guest satisfaction, oversee experience delivery, and...
A luxury hospitality company in Florence is seeking an experienced Assistant Restaurant Manager to support the operational management of the restaurant. The ideal candidate will have at least 3 years of experience in luxury settings, excellent communication skills, and proven leadership abilities. Responsibilities include supervising staff, ensuring guest satisfaction, and managing restaurant...
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to...
Join our Team! Our Industrial & Energy Technology (IET) team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. Our team is responsible for the assembly of high-quality and innovative products. Partner with the best The...
Hospitality Ambassador (Front Office) – Palazzo OttavianiLungarno Collection con piacere condivide l’opportunità per un/a talentuoso/a Hospitality Ambassador di entrare a far parte della squadra fiorentina di Palazzo Ottaviani. La nostra ricerca si rivolge a professionisti che sappiano essere degli impeccabili “padroni di casa” per offrire un servizio d’eccellenza, combinando spontaneità,...
Descrizione del lavoro What you’ll do… - Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again. - Lead your team by example, keeping them involved and motivated; help them feel empowered and...